FAQ

IT IS REALLY CONVENIENT
Imagine really tasty, healthy meals delivered straight to your door. Now stop imagining and get ordering!
You can choose from one of our pre-set ranges or design your own meals to suit you.

LIFES TOO SHORT
Everyone is so busy these days. Trying to find the time to prep and cook healthy meals can be a chore in itself!
Get some ‘you’ time back and just sit back and enjoy our tasty range of healthy meals.

LAST ORDERS ARE BY 48 HOURS BEFORE DELIVERY
Orders are received then passed to our purchasing team who will source the ingredients ready to be prepared. Once ingredients are at our state of the art purpose build kitchen our chefs take care in preparing your meals to ensure health, taste and quality are up to tip top standards.
Once the food is cooked it is chilled to lock in the goodness before being placed in our microwave and freezer safe boxes. Meals are stored below 8°C once prepared. Meals are kept below 8°C during delivery

We recommend eating your meal boxes within 4 days of delivery (all meals come with a “USE BY” printed on them), they can be frozen if you aren’t going to eat them in time.

YES
As our meals are prepared to order they can be eaten within four days of delivery. The use by date is displayed on each box.
Should you wish to freeze them just pop them in the freezer within those four days and they will last up to 3 months. Be sure to defrost thoroughly before reheating.
We wouldn’t recommend freezing salad as the freezing process causes ice crystals to form in the plant cells meaning that when defrosted they just become a mushy mess.
Please handle boxes carefully when frozen as plastic tubs may become brittle.

YES
Our meal boxes can be reheated in the microwave. Please ensure food is piping hot throughout before serving.
If you have frozen your meals they need to be thoroughly defrosted before reheating.

You can order your meals as a one off order or subscription the choice is totally up to you.

At the basket you will be offered the choice of one-off order or subscription.

Please Contact us. We offer discounts when you sign up for a subscription. Fixed term (4 or 8 weeks) or open ended which allows 20% off. This subscription requires a minimum of 12 weeks as stated when you sign up on the cart page. Should you wish to cancel before 12 weeks, you will be charged the extra cost of the meals to the value of the discount that you have not paid in previous weeks as you have not completed the minimum 12 week commitment. There are several subscription options so please consider the term when signing up.

You can cancel a subscription up until 24 hours before your next payment date and it will be cancelled with immediate effect.

Orders will be prepared and with the carrier on the same day. You will receive your meals the following day as per date selected at checkout

Birmingham deliveries will arrive on the evening of Wednesday or Sunday between 6-10 PM

LAST ORDERS ARE 48 HOURS BEFORE DELIVERY

All of our Packaging is recyclable. (excluding ice packs)

Boxes are BPA free, Forks are manufactured using “Low Carbon” technology and labels are printed on recyclable paper. We would love to remove plastic and are working towards this. Unfortunately non-plastic Microwavable, Freezable and compostable /recyclable tubs currently do not exist. We are working hard to find a solution to remove plastic as soon as possible. Please bare with us.